Privacy Policy and Text Messaging Terms and Conditions

Privacy Policy 

At Lucky Services, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your personal data when you interact with our services, including our web app. 

1. Information We Collect 

We collect personal data that you provide directly to us, such as: 

• Name 
• Phone number 
• Email address 
• Physical address 
• Any other information necessary to provide and improve our services 

In addition, we collect information about your usage of our web app and website through tools like Google Tag Manager and Google Analytics. This helps us understand how our services are being used so we can continuously improve them. We collect only the information necessary to provide and improve our services. We do not sell or rent this information with third parties. 

2. How We Use Your Data 

We use the personal data we collect to: 

• Provide, manage, and improve our services 
• Communicate with you regarding your account or our services 
• Send marketing communications (with your consent) 
• Analyze usage to enhance customer experience 

We may use the information provided to communicate with you via phone, text (SMS), and email. We do not share your information with external parties for marketing or other purposes. 

3. Data Sharing 

We do not sell, rent, or share your personal information with any third parties for marketing or other purposes. The data we collect is stored securely through third-party platforms such as MailerLite, Google Analytics, GoDaddy, and When I Work. We do not hold your personal data on any separate servers. 

4. Data Retention 

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected and as required by applicable laws. Once your data is no longer needed, we will securely delete it. 

5. Third-Party Services 

We use the following third-party services to manage and store your data: 

• MailerLite (for email communications) 
• Google Analytics (for tracking and analytics) 
• GoDaddy (for website hosting) 
• When I Work (for scheduling and workforce management) 
• Stripe (for payment processing) 
• Quickbooks (for payment processing) 

These services may store and process your data according to their own privacy policies, but we ensure they adhere to strict security standards. 

6. International Data Transfers 

We do not transfer your personal data outside of the country or region where it was collected. 

7. User Rights 

You have the following rights regarding your personal data: 

• Access: You can request to see the data we hold about you. 
• Correction: You can ask us to correct any inaccuracies in your data. 
• Deletion: You can request that we delete your data, subject to legal requirements. 
• Opt-Out: You can opt out of marketing communications at any time. 

To exercise any of these rights, please contact us at contact@goluckyservices.com. 

8. Children’s Privacy 

We do not knowingly collect or process data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us so we can delete it. 

9. Policy Updates 

We may update this Privacy Policy from time to time. While we do not plan to provide direct notification of updates, we encourage you to review this policy periodically on our website. Your continued use of our services after any changes signifies your acceptance of the updated policy. 

If you have any questions or concerns about this privacy policy, please contact us at contact@goluckyservices.com.